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College of Contract Management United Kingdom
College of Contract Management
United Kingdom

Claims Preparation and Dispute Management Course | Qualify for ACIArb

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Certificate in Claims Preparation and Dispute Management Course

  • Direct entry to become ACIArb upon successful completion of our claims preparation course
  • Face-to-face training course
  • 4-day programme over 2 weekends
  • Conducted globally
  • Recognised for National Occupational Standards (NOS) (Course Ref: R072)



Dubai – 13, 14, 20 and 21 March 2020 

Single Registration: £1,090 per participant
College of Contract Management UK 2014-12-12 22-36-45
Group Registration: £1,050 per participant

College of Contract Management UK 2014-12-12 22-36-45



Preparing an effective claim takes strategy and skill. A robust and convincing claim should be planned, precise and well-presented in order to maximise the potential for recovering potential losses. With a convincing claim, an amicable solution to any dispute can soon be negotiated for the benefit of both parties.

Correspondingly, the College of Contract Management is offering an intensive claims preparation course that will provide concise and effective training for professionals in the construction industry. Because we are approved providers for the Chartered Institute of Arbitrators, our course offers you the chance to become an ACIArb. Our 4-day course provides you with the competencies required by the CIArb in order to become an Associate. As a result, the Certificate in Claims Preparation and Dispute Management that you’ll earn upon successful completion of the course and assignment is accepted by the CIArb.

The claims preparation course will be held at a 5-star hotel and in between your complimentary refreshments and buffet lunch, you will be trained in all the main forms of contract, such as FIDIC, NEC and JCT. You will also study sample claim documents, case law analysis and practical examples and case studies.

Course Outcomes

By the end of the course, you will be able to:

  • Manage project documentation
  • Implement procedures for record-keeping
  • Provide contractual advice
  • Evaluate change orders
  • Prepare effective claims
  • Determine liability and quantify damages
  • Delay analysis techniques
  • Assess merits and defend claims
  • Analyse dispute resolution methods
  • Avoid disputes or find resolutions

Benefits to Employers

Having your employees as Associate Members of the Chartered Institute of Arbitrators of course raises your company’s profile in itself. Furthermore, the training they receive will enable them to bring the following skills to your business:

  • Dealing effectively with the documentation for project entitlements and construction claims.
  • Developing familiarity with contractual entitlements and obligations.
  • Determining entitlement to an extension of time.
  • Quantifying claims as well as determining causation for income management.
  • Preparing a high-standard claims report.
  • Maximising revenue while recovering potential losses.
  • Providing relief under pressure in order to deliver complex projects on time and within budget.
  • Increasing the probability of successful resolution of the dispute.
  • Managing disputes in the field of Non-Court Dispute Resolution.

Course Structure

Day 1

  • Introduction
  • Law of the Contract
  • Introduction to Claims
  • Claims Under the Contract
  • Standard Forms and Applications
  • Payment Methods
  • Change Orders
  • Group Exercises
  • Projects and Problems

Day 2

  • Claims Relating to Time
  • Claims relating to Money
  • Group Exercises
  • Common Heads of Loss
  • Acceleration
  • Mitigation
  • Procedures/Processes of Claims
  • Steps in accordance with FIDIC

Day 3

  • Preparing Successful Claims
  • Research and Investigating Project Documentation
  • Delay Analysis Using Planning Techniques
  • The Programme in a Claim Situation
  • Selecting a Delay Analysis Method
  • Exercises
  • EOT Assessment and Analysis Techniques
  • Extension of Time Submissions

Day 4

  • Alternative Dispute Resolution
  • Negotiation
  • Dispute Adjudication Boards (DAB)
  • Mediation
  • Exercise
  • Arbitration
  • Arbitration Procedure
  • Law Analysis


Upon successful completion of the Claims Preparation and Dispute Management course, we will then provide you with an online, open-book exam. You will need to pass this in order to get your Certificate in Claims Preparation and Dispute Management. While we recommend completing the exam while the knowledge you’ve learned is still fresh in your mind, you will have up to three years (from the date of your enrolment) to complete it.


This course is designed particularly for the benefit of, but not limited to:


Quantity Surveyors
Civil Engineers
Project Managers
Site Managers
Commercial Managers
Contract Engineers I Administrators
Project Engineers
Control Engineers
Construction Lawyers
Related Professionals

Benefits for Participants

  • Qualify for direct entry to the CIArb as an Associate member.
  • Gain valuable knowledge and skills that will then benefit you throughout your career.
  • Gain formal CPD hours.
  • Increase your employability.
  • Potentially increase your salary.
  • Develop your career into Commercial/Contract Management or Claims.

Total Course Fee

  • Single Registration: £1,090 per participant
  • Group Registration: £1,050 per participant

A minimum of 2 candidates is required for group registration, however, if you register with more than 3 candidates you will be offered a further discount.

The Course Fee also excludes overnight hotel stay.

You can pay online or alternatively by bank transfer to College of Contract Management:

Sort Code: 20-45-45

Account No: 43262177

Bank: Barclays Bank

For International Payment:


IBAN: GB95BARC20454543262177

Course Presenter

Karen teaches our claims preparation courseKaren Cherrill CEng, MIChemE

Karen Cherrill is a chartered engineer with a BEng (Hons) from Imperial College London and is also a chartered member of several institutions in the UK, including ICCPM and IChemE. She has more than 30 years’ experience dealing with all aspects of contract management, claims submissions, claim defence, risk management, settlement of contract disputes and dispute resolution on behalf of Government, large owners, PMC and EPC contractors, and sub-contractors in the UK, the Middle East, Europe, Asia and Africa. This has been on a wide range of complex international projects, such as in civil engineering, the energy, power (conventional and renewables), oil and gas, and other process industries. In addition to being a Senior Lecturer for the College of Contract Management, she has served as a director and consultant of several leading claims consulting firms in the UK and overseas.

Karen is highly experienced in commercial and claims management, quantum issues, contract documentation, creating and delivering strategic commercial and contractual services to assist contractor and especially dispute resolution.

She has therefore gained invaluable insights into the causes of project failures, which she endeavours to share with her clients and students. Karen has lived and worked all over the world and thus enjoys working in a multicultural environment prevalent in many of the joint ventures she has been a part of. She has meanwhile been involved as an experienced lecturer and trainer in a number of programmes, using her experience as a British university lecturer.


Andrew teaches our claims preparation courseAlan is a Director in the Forensic Delay Analysis team of a leading expert witness practice. He is also a Fellow of the Chartered Institute of Arbitrators (FCIArb), Fellow of the Royal Institute of Chartered Surveyors (FRICS) and member of several other chartered institutions, including the Academy of Experts.

Alan has been instructed as programming/delay expert witness on several occasions, is a member of the RICS Accredited Expert Witnesses and Dispute Resolvers and further has testifying experience in international arbitration. He is frequently appointed by clients, contractors and specialists to advise on matters relating to delay and disruption and is also experienced in providing an independent evaluation of project delays.

Alongside his professional career, Alan is also a doctoral researcher, university lecturer and published author specialising in construction law, delay analysis and claim-related issues.

Alan has participated in the management of a variety of domestic and international projects within both contractor and client teams.  He has markedly gained in-depth experience in the forensic analysis of delay and disruption affecting complex construction, energy and infrastructure projects, and has been appointed expert adviser or expert witness on numerous occasions.

He has experience in providing independent evaluation on project delays as well as concurrent and critical delays and is an expert in determining entitlements to extension of time and compensation in relation to contracted delay claims. In addition, he advises on planning and programming issues for arbitrations and adjudications. He has undertaken forensic delay analysis and also provided independent advice on major construction and infrastructure projects in the UK, the Middle East, India and Africa.

Finally, Alan has been instructed as an expert witness for both Claimant and Respondent in ICC and DIAC arbitration proceedings and has a particular specialism in resolving delay related issues on major international infrastructure and construction projects.


The College’s website has easy access for registration, either single or group candidates, with secure online payments through the checkout process.

If you have difficulties with registration and online payment, the College also accepts registration via email and can offer easy payment options. If the course fee is being paid by a company then we can issue an invoice on receipt of a purchase order or email confirmation.

Should you have any questions at all then please contact our team on [email protected] or alternatively +44 (0) 1420 481 681.

Course Administrator

Kirsten Weissenberg
Tel: +44 (0) 1420 481681
Email: [email protected]