College of Contract Management United Kingdom
College of Contract Management
United Kingdom

Claims Preparation & Dispute Management course - ACIArb Qualify

Claims Preparation Course

Certificate in Claims Preparation and Dispute Management Course

  • Direct entry to become ACIArb upon successful completion of our claims preparation course 
  • 6-day programme over 3 weekends through live online sessions 
  • 4-day programme over 2 weekends face-to-face in Doha, Qatar
  • 4-day programme over 2 weekends face-to-face in Dubai, UAE
  • Conducted globally
  • Recognised for National Occupational Standards (NOS) (Course Ref: R072)




The Certificate in Claims Preparation and Dispute Management programme is available through live online sessions over three weekends on 7th, 8th, 14th, 15th, 21st and 22nd October 2023 from 3pm – 7:30pm UK time.

Single Registration: £1,448 per participantCollege of Contract Management UK 2014-12-12 22-36-45

Group discounts available for 3+ candidates

Face-to-Face – Qatar:

The Certificate in Claims Preparation and Dispute Management programme is available in Doha, Qatar, over two weekends on 22nd, 23rd, 29th and 30th September 2023 from 9:30 am – 5pm local time at the five-star Crowne Plaza Doha, the Business Park.

Single Registration: £1,498 per participantCollege of Contract Management UK 2014-12-12 22-36-45

Group discounts available for 3+ candidates

Face-to-Face – Dubai 

The Certificate in Claims Preparation and Dispute Management programme is available in Dubai over two weekends from 18th, 19th, 25th & 26th November 2023 from 9:30am – 5pm local time at the 5* Crowne Plaza Dubai, Jumeirah, Al Mina St. 

Single Registration: AED 7424 per participant

Group discounts available for 3+ candidates

– To apply for your space on this course, message us on LiveChat!


Preparing an effective claim takes strategy and skill. A robust and convincing claim should be planned, precise and well-presented in order to maximise the potential for recovering potential losses. Moreover, with a convincing claim, an amicable solution to any dispute can soon be negotiated for the benefit of both parties.

The College of Contract Management is offering an intensive claims preparation course that will provide concise and effective training for professionals in the construction industry. Because we are approved providers for the Chartered Institute of Arbitrators, our course offers you the chance to become an ACIArb. Our 6-day course provides you with the competencies required by the CIArb in order to become an Associate. Additionally, the Certificate in Claims Preparation and Dispute Management that you’ll earn upon successful completion of the course and assignment is accepted by the CIArb.

You will be trained in all the main forms of contract, such as FIDIC, NEC and JCT. In addition, you will study sample claim documents, case law analysis and practical examples and case studies.

Course Outcomes

By the end of the course, you will be able to:

  • Manage project documentation
  • Implement procedures for record-keeping
  • Provide contractual advice
  • Evaluate change orders
  • Prepare effective claims
  • Determine liability and quantify damages
  • Delay analysis techniques
  • Assess merits and defend claims
  • Analyse dispute resolution methods
  • Avoid disputes or find resolutions

Benefits to Employers

Having your employees as Associate Members of the Chartered Institute of Arbitrators, of course, raises your company’s profile in itself. Furthermore, the training they receive will enable them to bring the following skills to your business:

  • Dealing effectively with the documentation for project entitlements and construction claims.
  • Developing familiarity with contractual entitlements and obligations.
  • Determining entitlement to an extension of time.
  • Quantifying claims as well as determining causation for income management.
  • Preparing a high-standard claims report.
  • Maximising revenue while recovering potential losses.
  • Providing relief under pressure in order to deliver complex projects on time and within budget.
  • Increasing the probability of successful resolution of the dispute.
  • Managing disputes in the field of Non-Court Dispute Resolution.

Course Structure

Day 1-6

  • Introduction
  • Law of the Contract
  • Introduction to Claims
  • Claims Under the Contract
  • Standard Forms and Applications
  • Payment Methods
  • Change Orders
  • Group Exercises
  • Projects and Problems
  • Claims Relating to Time
  • Claims relating to Money
  • Group Exercises
  • Common Heads of Loss
  • Acceleration
  • Mitigation
  • Procedures/Processes of Claims
  • Steps in accordance with FIDIC
  • Preparing Successful Claims
  • Research and Investigating Project Documentation
  • Delay Analysis Using Planning Techniques
  • The Programme in a Claim Situation
  • Selecting a Delay Analysis Method
  • Exercises
  • EOT Assessment and Analysis Techniques
  • Extension of Time Submissions
  • Alternative Dispute Resolution
  • Negotiation
  • Dispute Adjudication Boards (DAB)
  • Mediation
  • Exercise
  • Arbitration
  • Arbitration Procedure
  • Law Analysis


Upon successful completion of the Claims Preparation and Dispute Management course, we will then provide you with an online, open-book exam. Then you will need to pass this in order to get your Certificate in Claims Preparation and Dispute Management. Moreover, while we recommend completing the exam while the knowledge you’ve learned is still fresh in your mind, you will have up to three years (from the date of your enrolment) to complete it.


This course is designed particularly for the benefit of, but not limited to:

Quantity Surveyors
Civil Engineers
Project Managers
Site Managers
Commercial Managers
Contract Engineers I Administrators
Project Engineers
Control Engineers
Construction Lawyers
Related Professionals

Benefits for Participants

  • Qualify for direct entry to the CIArb as an Associate member.
  • Gain valuable knowledge and skills that will then benefit you throughout your career.
  • Gain formal CPD hours.
  • Increase your employability.
  • Potentially increase your salary.
  • Develop your career into Commercial/Contract Management or Claims.

Total Course Fee


  • Single Registration: £1,448 per participant


  • Single Registration: £1,498 per participant


  • Single Registration: £1,573 per participant

Group discounts available upon request

A minimum of 3 candidates is required for group registration, however, if you register with more than 3 candidates you will be offered a further discount.

You can pay online or alternatively bank details are available upon request through


The College’s website has easy access for registration, either single or group candidates and with secure online payments through the checkout process.

If you have difficulties with registration and online payment, the College also accepts registration via email and can offer easy payment options. If the course fee is being paid by a company then we can issue an invoice on receipt of a purchase order or email confirmation.

Should you have any questions at all then please contact our team on or alternatively +44 (0) 1420 481 681.

Accredited By

Contract Management

Course Administrator

Rebecca Eyres
Tel: +44 (0) 1420 481681 Ext 202


Biju Jacob MCIOB
Sr. Project Control Specialist / Qatar Kentz W.L.L

It is with great pleasure

I announce my greatest appreciation to the College of Contract Management, during the preparation of  Professional  Report, CCM teacher and staff gave me the valuable guidance and advice which helped to achieve my determined goal for the year. One of my ambitions to become Chartered Member in CIOB, the milestone achieved.  Once again thank you for amazing help!

Mario O. Tolentino
Quantity Surveyor / HBK Contracting

Claims Preparation and Dispute Management Training Programme

The 4-day training had been very impressive and effective that made me grow personally and professionally, with the presenter being consistent in imparting the information in a manner that all participants are learning and actively participating in all the tasks during the course of the training and I can proudly say that it had exceeded my expectation. Many thanks to our course presenter for being very approachable and kind.

Muneez Mahmood MCIOB
Technical Manager / AE7-Dubai

I would strongly recommend their services for CIOB PR coaching

College of contract management is a very professional college; I would strongly recommend their services for CIOB-PR coaching. I selected online services during COVID. Their techniques/ slides quality/ webinars assisted me very well to understand competency requirements of CIOB. They were very proactive in their communications and approachable that bonded and helped gain confidence to successfully achieve my MCIOB in the very first attempt. A very big thanks to college and all associated in supporting me achieve prestigious chartered membership.

Fawad Ahmed MCIOB
Planning Manager

Very impressive, helpful and highly recommended

College of Contracts management very well organized as an institution, and the courses are well focused. I have been very happy with the service your College offers. In particular, CIOB Professional Review Coaching has been a truly invaluable learning experience for me. I want you to know that I have learnt so much from all your constructive input and guidance throughout sessions. Very impressive, helpful and highly recommended

Shahab Ahmad
Project Control & Planning Manager

The support and collaborative approach by CCM has made it possible for me

Very often, we take steps towards our desired goal but sometimes we might fail and sometimes we see the bright light of success with the guidance from the right people. The support and collaborative approach by CCM has made it possible for me. The succinct details for the professional review were clearly defined by the institute and I feel it was a value for money. My application has succeeded and finally, I am felicitated with MCIOB. Many thanks to the instructor and Rebecca for being part of my success story.

Mark Nelson
Senior Quantity Surveyor

I will be forever appreciative

After careful consideration on whether to undertake the CIOB professional review direct with the CIOB or go through the College of Contract Management UK I choose the excellent service provided by CCM. My decision was based upon the impressive fact that the CCM has a 100% pass rate in the professional review coaching service. My result supports this fact as I passed on my first attempt. CCM helped me achieve my professional goal for 2020 and for that I will be forever appreciative.

Firoz Ahmad Khan
Quantity Surveyor

Thank you for giving me the zest to learn new things

I got the chartered membership (MCIOB), and I would like to thank you for your support. To get the chartered membership was challenging for me, but the CCM team were always there supporting me and ready to help. Assessor feedback was excellent. I have not only gained the Chartered membership but also a confidence to appear for better job opportunities. Thank you for giving me the zest to learn new things. I look forward to taking further guidance for another professional membership.